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Missing information - Track Your Exercise - Charge 3

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‎12-05-2020 09:59

‎12-05-2020 09:59

My app was keeping track of my exercise and then yesterday all the data from the last month disappeared and nothing new is showing up.  Help!  I have turned the bluetooth on and off (and unpaired  and then paired). I have uninstalled the app and reinstalled again.  All the other information is current and up-to-day along with all the history.  Anyone have this happen to them.  I even waited overnight to see it everything returned and nothing!  How can all the other information be up-to-date, but the track your exercise not be working properly.  (It is set to automatically track the exercise.)

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‎12-05-2020 15:48

‎12-05-2020 15:48

So is it only last month's data that is gone, but data from before then is still there?

When you say all the data disappeared, what exactly do you mean? Do you mean it show 0 steps for every day in that month?  Also 0 calories burned?  And no sleep data and no weight log?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-06-2020 16:41

‎12-06-2020 16:41

All of my data from last week up until the beginning of November has gone in terms of exercise. Is there some sort of glitch?

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