Missing pixels? Lines on charge 3

[HCharge3]

Nothing wrong with my charge 3 I love it but the other day I noticed that a line of pixels were missing across the top now today 2 lines a missing I've only had it since December . Has anyone had this happen to them and how do you fix it. I've reset it twice with no change.

Thanks in advance 

[Heather-S · Accepted solution]

@HCharge3 If you've already restarted the device, you can try changing clock faces.  But in my opinion, dead pixels is a hardware issue and not going to be fixed with a restart or changing your clock face.  

You can use this link to contact Customer Support for further advise.  

Best of luck!

[HCharge3]

Retailer has exchanged for a new FB C3. It is as you day a hardware issue, and one that the retailer has seen quite a bit of in this model. Hopefully FitBit can fix this in future models