Missing pixels on Charge 3

[Molzz]

Nothing wrong with my charge 3 I love it but the other day I noticed that a line of pixels were missing across the top now today 3 lines a missing I've only had it since November. Has anyone had this happen to them and how do you fix it. I've reset it twice with no change.

Thanks in advance 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome to the Fitbit Community @Molzz! I'll be glad to assist you with your Charge 3 screen inquiry. Thank you for restarting your tracker twice, nice way to go! 

I'm happy to inform you that I have created a case on your behalf and a Customer Support representative will contact you soon. Please check your email.

Thank you for visiting the forums!

[Molzz]

Thank you 😊

[MarreFitbit]

You're very welcome @Molzz! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Sh.E]

I bought my fitbit charge 3 in November 2018 just like you and it was perfect until yesterday I noticed two lines of missing pixels. I have tried to restart it by attaching it to the charger then press and hold the touch button no thing changed. I tried to change the clock face no thing happened.

Thanks

[JackieBeales-W]

I have exactly the same problem on my charge 3 that was a present in October. What is the fix please? 

[Sh.E]

I wasn’t able to fix that I am hopping that someone from fitbit customer service read this problem and reply to all of us.

[LetoJr]

I have the same problem. 

[Molzz]

There is another reset that you can do. You plug it in then hold the side button for 15 seconds then a loading bar should apper however this didn't work for me so customer care sent me a new charge 3 

[Sh.E]

Thanks for replying but I tried that restat option and it didn’t work as
well

[Molzz]

I would talk to customer care then as you atr still covered by the 2 year warranty 

[Steve064]

This seems to be a common problem with Charge 3, mine is about 4 months old, started with missing lines at the top now it does not track heart rate. I have tried all 3 methods of resetting. Nothing works

[MarreFitbit]

Hi guys @JackieBeales-W, @LetoJr, and @Steve064! Thanks a lot for following the tips and recommendations provided. Since the suggestions did not work, I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Hello @Sh.E! Sorry to hear about the inconveniences you've been having with your Charge 3. I was about to create a support case on your behalf as well, but I just saw that you contacted our Support Team after posting. Great to hear you're getting support already.

Thanks for helping out @Molzz! 

Point me out if there's anything else I can do for you in the meantime. 

[Sh.E]

Yes I did thanks so much for your reply.

[MarreFitbit]

You're very welcome @Sh.E !  In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Robbielu]

I am having the same issue with lines of pixels missing on my Charge 3. I have only had it since January 2919. I noticed earlier today there was 1 line missing, now tonight there are 3 lines missing. I followed all the steps suggested by restarting it several times. I have also had a problem with the screen going black two different times, but a restart corrected that problem. I am afraid that it will just keep losing lines and make it hard to read. Please advise as what steps to take next.

[Sh.E]

Fitbit Customer support are so helpful they might read your complain and
creat a case and they will contact you and will find options to solve your
problem

[Robbielu]

I contacted Custer support this morning via chat and they determined my Fitbit is defective and are sending a replacement. Thanks Fitbit for great customer service !

[MarreFitbit]

Welcome to the Fitbit Community @Robbielu! Thanks for taking the time to troubleshooting the issue with your Charge 3's screen. 

I'm glad to hear our Support Team was able to sort this out for both of you @Robbielu  and @Sh.E. I really appreciate the good comments towards our team. 

Don't hesitate to let me know if there's anything else I may do to assist. 

[Khristophoros]

I've had a missing line of pixels at the top of my screen for past few weeks, restarts& reboots haven't done anything. Clock face changes haven't either. I've jst put up with it because i enjoy my tracker, but now my active minutes don't record daily either, & I've now got 2 lines of pixels missing from yesterday.