My Charge 2 is not working

[Cwhite1906]

Same problem. My second Charge 2 was nonfunctional straight out of the box. It’s not just the money; it’s the time and stress. Plus, I’ve spent money on wrist bands to make the trackers fit efficiently on my body. I may return to a regular watch.

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Cwhite1906.

Thank you for informing us about the issues you experienced with your Fitbit Charge 2.

Please make sure to follow these instructions.

If your Tracker still doesn't charge, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Cwhite1906]

The old Charge 2 is charging, according to the app. I just can’t see
evidence on the black screen. The new Charge 2 (right out of the box)
occasionally reveals a fully charged battery icon, but the button doesn’t
turn on the screen. Whacking the watch face turns it on sometimes and
sometimes not.--

[EdsonFitbit]

Thanks for your response, @Cwhite1906.

If after following the instructions shared above your two Fitbit Charge 2 don't work, I would recommend getting in touch with Customer Support. They will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[willjoe]

If your Fitbit Charge 2 isn't working properly, whether that means issues with step counting or just occasional freezing, it's time to perform a reset. You can restart your Fitbit Charge 2 quickly with just a button press. This sort of basic reset won't harm your data — it's just like restarting a computer.

Regards,

Will