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My Charge 3 band replacement process experience

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‎11-05-2020 06:03 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

‎11-05-2020 06:03 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

Charge 3 in rose gold with grey strap bought Jan 2020 from Moduslink BV online. Strap broke Aug 2020. Online chat resulted in strap being replacement, strap then sent in wrong black color. 

 

After much web chat it appears grey strap is still not in stock and is unlikely to be coming back in stock. How poor to have a product that:

 

a) breaks so soon after purchase and is then

b) no longer available

If I'd have wanted a black strap I'd have bought one in the first place!!

 

Very disappointed customer sadly

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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2 REPLIES 2

‎11-06-2020 17:52

‎11-06-2020 17:52

Hi @JillBrock, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer

‎11-07-2020 00:19

In response to RicardoFitbit

‎11-07-2020 00:19

Hi Ricardo

Thank you for responding to my post.

I’ve never posted anything on any site previously but I am just so cross about this strap.

The watch is less than a year old but in my opinion, doesn’t look half as good with a black strap instead of a grey one.

If I’d wanted a watch with a black strap I’d have bought one at the outset.

The Customer Service team were excellent - they did their best - it’s the absence of the required product that is a problem, and it doesn’t look like it will be resolved.

I’ve even looked on eBay to see if I can get even a used one as a replacement but as yet no luck.

Thank you for your time

Rose


Sent from my iPad
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