My Charge 3 battery is draining quickly.

[Allyballybee]

My charge 3's screen started to flick from screen to screen, so I followed the instructions of putting in the charger holding it for 15secs etc and it seemed fine, it did an update and since then my battery is running low every day, I had a full battery yesterday and it's now saying 12% tonight? Can anyone give me some help, this is the second one Ive had since December as my 1st one gave up after 5 months, so Ove only had this one since May 2020. Thanks for any advice xx

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Allyballybee.

I'm sorry to hear that your Fitbit Charge 3 battery is draining quickly. Thank you for the information provided and for trying to resolve the issue before contacting us.

Because battery life is affected by use and other settings, actual results may vary but the estimated battery life of your Tracker is up to 7 days. 

If you haven't done it already, please follow these instructions to extend your Tracker's battery life.

Please let us know if you have any question.

[Allyballybee]

Thank you for getting back to me so quick.
I haven't changed any of my settings since getting my second charge 3, this battery problem only started after I done the last update it was working fine until then.
So any other ideas would be grateful.

Many thanks
Allyballybee


Sent from Samsung Mobile on O2

[EdsonFitbit]

Thank you the update @Allyballybee.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.