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My Charge 3 display does not work

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‎06-04-2020 13:44 - last edited on ‎09-16-2020 17:27 by Fitbit Moderator

‎06-04-2020 13:44 - last edited on ‎09-16-2020 17:27 by Fitbit Moderator

Hi

 

i have a faulty charge 3 display does not work at all ..tried all the reset procedures

 

fitbit replied with a link for a replacement but the link then points to Facebook or google

either way it then redirects me to a page saying " sorry that page is following a different trail"

 

how do you get any any decent support from fitbit ??

 

Moderator edit: updated subject for clarity

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‎06-16-2020 18:45

‎06-16-2020 18:45

Welcome to the Fitbit Community @EnglishBob.

 

I'm sorry to hear that your Fitbit Charge 3 display doesn't work. Thank you for restarting your Tracker before contacting us.

 

Our team is constantly working to improve our products and services. In this case, since you have been in touch with Customer Support I would recommend letting them know the link provided doesn't work. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

 

If you have any question, please don't hesitate to contact us back at any time.

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