My Charge 3 has a blank screen

[christhomas50]

Following instructions for the blank screen with help from community. This still didn't help so I went on chat. Unfortunately, the guy asked me to use the app to replace my fitbit however, having done this I cannot see the pair number - as I have a blank screen so now my app doesn't work either so I can't change the clock face. Is there any way to find the pair number ??

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @christhomas50.

Thank you for the time you spent trying to resolve the issue with your Fitbit Charge 3.

The pair number can be found just in the Tracker's display. In this case, I would recommend updating Customer Support in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[christhomas50]

Hi, 

Thank you for responding, my problem. I rebooted several times and got fed up so ignored the tracker for a couple of hours. It sprang into life and now I have paired with my app so all is well with the world again

Thanks again

Regards

Chris

[EdsonFitbit]

Thanks for your response, @christhomas50.

I'm glad to hear that your Fitbit Charge 3 is working fine again.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.

[Tcasey33]

I am so done with this Charge 3 and not being able to see the screen. I basically now can only use it to track steps. I can’t use it as a watch or start exercising. It keeps going into night mode, I change it back and it goes back into it again. I am think of an Apple Watch. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Tcasey33.

Thank you for the information provided.

If you haven't done it already, please restart your Fitbit Charge 3 by following these instructions.

In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether the instructions shared above don't work, please change the clock face of your Tracker.

Hope this helps.