Charge 3 is not charging

[dwayne1]

Charge 3 not charging

Moderator edit: subject for clarity

[Odyssey13]

Hi @dwayne1  check out this article - click - with some troubleshooting tips

[dwayne1]

Thank you for your email. Did not work. Would be battery expire or the
charger now defective.

[Odyssey13]

Hi @dwayne1  how long have you had your Fitbit and have you been keeping it charged? They don't live forever, but the batteries don't have an expiration date and can't be changed. Is the charger the original one that came with the Fitbit?

[dwayne1]

Since 2018. And the charger is the original charger

[Odyssey13]

If you followed everything on the troubleshooting article and it's not working, more than likely it's dead. You could always buy another charger. Might be time to check out the new styles of Fitbit, too.

[dwayne1]

sounds good thanks



Virus-free.
www.avg.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

[WilsonFitbit]

Hello @dwayne1. Welcome to the community forums! @Odyssey13 Nice to see you around and thanks for your great input! 

@dwayne1 I appreciate the detailed information and thanks for the troubleshooting steps you've tried. At this time, I'd like to let you know that since the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected.

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.