My Charge 3 is losing pixels

[Rlindsey31]

My fitbit has started to lose pixels. I reset it. Re synced and no luck. Its so bad I had to switch clock faces to be able to see the time. Has anyone else experienced this? If so, is there a fix?

Moderator edit: format. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Rlindsey31.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the regular restart and changing the clock face, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether you continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Rlindsey31]

I followed these instructions and it worsened the problem. Now I have more lines on the screen

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[EdsonFitbit]

Thanks for your response, @Rlindsey31.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support.

Feel free to contact us at any time.