help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 is not counting steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2022 13:58 - last edited on ‎02-28-2022 13:39 by Fitbit Moderator

‎02-23-2022 13:58 - last edited on ‎02-28-2022 13:39 by Fitbit Moderator

I have restarted charge 3 band.. restarted app restarted phone and my tracker doesn't count steps I've had no end of problems with 2  charge 3 bands now

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-28-2022 13:37

‎02-28-2022 13:37

Welcome to the Fitbit Community, @Katiekazzy.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

To have a better understanding of the issue, please tell me what do you see on your Fitbit device's screen?

 

I'll be waiting for your response.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎03-04-2022 14:17

In response to EdsonFitbit

‎03-04-2022 14:17

I went through correct channels help on the app and hot a response 

Best Answer
0 Votes

‎03-06-2022 17:04

In response to Katiekazzy

‎03-06-2022 17:04

Thanks for your response, @Katiekazzy.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes