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My Charge 3 keeps going off

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‎07-21-2020 00:08 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

‎07-21-2020 00:08 - last edited on ‎09-15-2020 13:20 by Fitbit Moderator

Hi my Fitbit charge 3 keeps going off, I charge it fully and after half hour it’s dead again, this happened about a month ago and I sent it back to you, it came back ok but has gone again.

thanks 

 

Moderator edit: personal info removed

Moderator edit: updated subject for clarity

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‎07-22-2020 18:19

‎07-22-2020 18:19

Thank you for visiting the Fitbit Community @scissors42.

 

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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