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My Charge 3 not counting steps

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‎01-04-2020 10:03 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-04-2020 10:03 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

Hi Support,

My Charge 3 not counting steps, suddenly stopped  tracking after 2000+ steps today,

I tried restart the device, but no luck. Please help to resolve ASAP.

 

Thanks

Srini

 

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‎01-04-2020 11:55

‎01-04-2020 11:55

Try the restart several times but if that doesn't work, try a Factory Reset by swiping left to Settings and then About, Factory Reset.

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