My Charge 3 screen is malfunctioning

[SunsetRunner]

I started with Fitbit 2 , had it for 4 years and found it amazing. All I cared for was that my number is steps was increasing, the app was working and I felt motivated to do more . When it stoped working after 4 years [battery] and was not possible to recover I was sad but the overall experience was calculation of usage per year price was satisfactory so I decided to continue with fitbit . Charge 3 was a disaster since the first day I got it . I had to exchange it within the first month because the battery had issues , and now, just a bit over 1year warranty, the screen is malfunctioning, I did all the steps indicated in the forum but now I am done. I am not willing to pay for a new tracker every 13 months .. so thank you, it’s been fun. It’s time to change trackers. Bye Fitbit.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

In addition to the regular restart you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether this doesn't help, you can try changing the clock face of your Tracker.

If you have any question, please let us know.