My Charge 3 screen is not working.

[Anneandco]

My Charge 3 has stopped working but appears to be working in the app?

Any ideas . 

I have tried all the reset instructions as mentioned in other topics.

Is it still under warranty as it was bought as an Xmas present last year and i started to use it on the 26th Dec 2019.

Thanks in advance

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Anneandco.

Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the regular restart, please perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether this doesn't help, you can try to change the cock face by following these instructions.

Please let us know if you have any question.

[Anneandco]

Thank you for your response. I have tried all the relevant resets and still no joy.

what happens now?
Thanks

[EdsonFitbit]

Thank you for your response @Anneandco.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.