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My Charge 3 screen stopped working

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‎04-21-2020 15:16 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-21-2020 15:16 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

Hi,

 

My Charge 3 has a streaked screen and the touch screen is not as responsive. I've tried restarting, rebooting, changing the clock face, and syncing my device with no luck. I was in the middle of a chat with a support team member but it ended due to time limits. I've had my device for less than a year.

 

Someone please help.

 

Thanks!

 

Moderator edit: updated subject for clarity

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‎05-05-2020 11:46 - edited ‎01-29-2024 08:40

‎05-05-2020 11:46 - edited ‎01-29-2024 08:40

Hello there @Drae22, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for the details provided about your Charge 3's screen behavior and for taking the time to troubleshoot your tracker with your support team. 

Since your chat got disconnected, I was about to create a support case on your behalf, but I've seen you contacted our Support Team again after posting here and I see that they continue assisting you with this topic. Please stay tuned to your inbox!

We hope to get you back on track soon. I'll be around if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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