My Charge 3 stopped working

[ambromj08]

Hi! 

My Fitbit Charge 3 just stopped working. I've read other threads and followed the instructions for short and long reboots multiple times.  I get the smiley face but then it goes crazy and flips between the 'watch face' and the exercise screen.  It will then just go to a black screen.

Any ideas?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @ambromj08.

I'm sorry to hear that your Fitbit Charge 3 stopped working. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the troubleshooting steps you've performed, please follow the steps on this article.

If you have any question, please let us know.

[ambromj08]

Hi, 

Thanks for the articles but none worked

Please advise what steps I should take next? 

Thanks 
Melody 

[EdsonFitbit]

Thanks for the update @ambromj08.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

Please let us know if you have any question.

[LauraW777]

I'd be interested to hear how yours may have started doing this. Mine did this flickering crazy action for the first time yesterday (been using for 7mths). Coincidentally I had just ridden a high speed water slide (been at the water park about 2 hrs prior to this). After the flickering it stopped working. It was at 80% charge at midday. I can see moisture inside the sensor. Will it dry out? Do I need to put in bowl of rice?

[EdsonFitbit]

Welcome to the Fitbit Community @LauraW777.

I regret to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided. 

In this case, it won't be necessary putting your Tracker in a bowl of rice. I would recommend performing a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you need further assistance, please let us know.