06-05-2020
11:09
- last edited on
09-16-2020
17:24
by
MatthewFitbit
06-05-2020
11:09
- last edited on
09-16-2020
17:24
by
MatthewFitbit
Hey there,
Yesterday I needed to charge my watch and I connected it to the charger like usual but it refuses to charge. I tried plugging it into the wall, and my computer. I cleaned both my watch and the charger. I don't know if it's the charger or the watch that's not connecting.
Thanks for your help,
Amy
Answered! Go to the Best Answer.
06-10-2020 08:46
06-10-2020 08:46
I bought a new charger for it from amazon and the new one works.
06-05-2020 14:11
06-05-2020 14:11
this appears to be what's happening to my charge 3 and to my mothers. they were purchased in Feb 2019 and this issue just started in the past two weeks for her and on Tuesday for me. So far, Fitbit has not made any effort to help out with this.
06-10-2020 08:46
06-10-2020 08:46
I bought a new charger for it from amazon and the new one works.
06-10-2020 09:59
06-10-2020 09:59