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My Charge 3 won't do a Factory Reset

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‎04-24-2020 09:58 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-24-2020 09:58 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

I am trying to do a factory reset on my charge 3 but it isn't working.  I want to give this device to my husband so he can then set up his own account with this device. Please help. Thank you.

 

Moderator edit: updated subject for clarity

 

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‎05-09-2020 06:16 - edited ‎10-01-2023 05:40

‎05-09-2020 06:16 - edited ‎10-01-2023 05:40

Hello @magerk, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'll be glad to assist you to perform a factory reset on your Charge 3 so you can give it to your husband.

If you haven't done so yet, please follow the steps provided in this help article: How do I erase my Fitbit device? 

For more information about giving your Fitbit device to your husband, see our blog post, Giving or Receiving a Used Fitbit Device? These Simple Steps Will Help You Both Start Fresh.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-09-2020 06:16 - edited ‎10-01-2023 05:40

‎05-09-2020 06:16 - edited ‎10-01-2023 05:40

Hello @magerk, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'll be glad to assist you to perform a factory reset on your Charge 3 so you can give it to your husband.

If you haven't done so yet, please follow the steps provided in this help article: How do I erase my Fitbit device? 

For more information about giving your Fitbit device to your husband, see our blog post, Giving or Receiving a Used Fitbit Device? These Simple Steps Will Help You Both Start Fresh.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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