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My Charge 4 not registering SpO2

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‎01-09-2022 01:15 - last edited on ‎12-14-2022 16:01 by Fitbit Moderator

‎01-09-2022 01:15 - last edited on ‎12-14-2022 16:01 by Fitbit Moderator

I have a Fitbit Charge 4 Activated 2021-6-22 Software version 48.20001.100.43 linked to my iPhone 7 plus software version iOS15.1.

My Fitbit started dropping odd days readings for oxygen levels and progressively got worse - two days per week then three and now it has stopped altogether.

I have tried rebooting both my Fitbit and my phone several times to no avail.  What more can I do?

 

Moderator edit: updated subject for clarity

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‎01-14-2022 22:02

‎01-14-2022 22:02

I posted details of my Fitbit only sporadically recording my oxygen levels.  That was a week ago and I have yet to receive a reply. How do I contact Fitbit for help?  I am  not on Twitter nor can I phone. 

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‎01-19-2022 18:00

In response to GrahamSA

‎01-19-2022 18:00

Welcome to the Fitbit Community, @GrahamSA.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

In this case, I would recommend visiting this article, open the menu "Why didn’t I receive SpO2 data?" and follow the instructions.

 

To answer your question, you can chat with us online or give us a call. For more information, please click here.

 

I merged your second post to this thread because it is related to the topic.

 

Hope this helps.

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