My Charge 4 screen is too dim

[astropirate710]

literally cant even use my fitbit anymore because the screen has dimmed so much that i am no longer able to see it in the daytime. This is my second fitbit with this issue. I have tried troubleshooting multiple times. I really just would like a replacement screen. I loved this device and do not want to have to buy a third.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @astropirate710.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[astropirate710]

I appreciate the help from the Customer Support, however they came to the conclusion that I could not get a replacement, however I would be given a 35% discount to get a new one, which honestly is not worth my money if the device is only going to last me until the next warranty ends. I am very disappointed with this company at the moment. I have loved my fitbit (both my charge 3 and 4 that ultimately stopped working due to the same issue after about a year of use) However, I do not want to support a company that does not supply their clients with working technology or a reasonable price for replacement. 

[Crazygamer53]

Unfortunately, you are not alone. I have been with Fitbit since the Zip. My situation is the same as yours and I feel as you do. It is an awful feeling knowing that we are on a Sinking Boat with No Life Vest. Wishing you better luck with your next device, whatever that may be. 

[EdsonFitbit]

Thanks for your response, @astropirate710.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Thanks for your comments, @Crazygamer53.

Have a nice day.

[DG64]

Had exactly the same thing. First Fitbit wouldn’t charge. Just out of warranty so 30% discount on new Fitbit which was then declined. Just over a year after the purchase of the second one all I could get was a green screen. After several days talking go different people they said my watch was still under warranty and sent me a REFURB. Wonder if I purchased Premium I’d have got better service. Very disappointed with customer service and will not replace again.

[Crazygamer53]

Based on some comments that I have read on the Forum, I don’t believe your response from Support would have been any different if you had had Premium. I hope you have better luck with your replacement.