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My Charge 4 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-24-2021 23:30 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

‎07-24-2021 23:30 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

After 14 months, dead

Fitbit won’t replace or repair

Fitbit will not refund 11 months of my Premium subscription 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎07-26-2021 18:30

‎07-26-2021 18:30

Welcome to the Fitbit Community, @Zvii.

 

Thank you for the information provided.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

Currently there is no reparation center to fix Fitbit products. You can find the Fitbit Warranty here.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

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0 Votes

‎09-20-2022 06:30

In response to EdsonFitbit

‎09-20-2022 06:30

I also have the same problem.

My fitbit sense broke after 15 months, and the fibit premium I subscribed a month and a half ago will not be refunded.

The versa2 I used before that also broke in a year and a half.

Support recommends purchasing a new device. You want me to waste my money on such fragile things?

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