My Charge has not synced In over 24 hours

[GregA75]

My Charge 3 has not synced in 24 hours. I have shut down the phone, uninstalled and reinstalled the app. I went to settings and tried to manually sync the device. Nothing happened. Please help

[SteveH]

Hi, and welcome to the Community!

Having tried restarting your phone without any luck, I would try restarting your Charge 3 by putting it on charge and pressing the button for 8 seconds.

You might also try "forgetting" any link to the fitbit in your phone's bluetooth settings. There are a few more things to consider in Fitbit's troubleshooting guide at Help article: Why won't my Fitbit device sync?

[GregA75]

I tried everything you suggested. Now my Charge 3 will not pair with my phone. It says incorrect pin or passkey. I am getting very frustrated because this situation has never happened before

[GregA75]

 My Charge 3 cannot pair with my Pixel 2

[Odyssey13]

@GregA75 welcome to the forums. The Fitbit uses bluetooth, but you don't pair it where a pin or passkey is required. Read this article - click to view - on how to set up.

[GregA75]

I already had my device connected for 5 months. It stopped connecting. My
tracker is now behind 20 minutes and I cannot connect anymorw. I do not
what else to do. It seems other people are having similar issues

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

ok, it does seem to be on the list.

**Your posts were merged to keep them in one thread to make it easier for replies.

[GregA75]

It is a Pixel 2, which is listed as compatible. I connected my phone to the
tracker on Dec 26 2019 and did not have any issues with it until now

[FancyFreeinWA]

I'm having this same issue.  Worked great from Christmas 2019 to recently.  Now it won't stay synced.  To get it to sync I have to try and re-set-up the Charge3 (on my Pixel 3) several times for 1 sync.  I've tried all the tips and tricks I've found here and on other threads with no luck.  I'd be interested in learning if you find a successful method to correct our issue.  Thanks!

[Allylou4]

Me too soooo annoying!!! Im hoping theres an easier way !!!