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My Fitbit Charge 3 screen is blinking

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‎06-07-2020 14:24 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 14:24 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

Hi,

I have had my Fitbit Charge 3 now for a little over a year.   All of a sudden, the screen blinks from the time to the Screen Wake and Notifications, and then goes black.  It shows that the battery is at 84%.  I have tried holding the button for 8, then 15 seconds and have even tried to reboot it, before the screen goes blank again and it still won't work.  Can you please help me resolve this problem?

 

Moderator edit: updated subject for clarity

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‎06-18-2020 17:17 - last edited on ‎01-28-2025 08:01 by Fitbit Moderator

‎06-18-2020 17:17 - last edited on ‎01-28-2025 08:01 by Fitbit Moderator

It's great to see you in the Fitbit Community @CSantiago.

I'm sorry to hear that your Fitbit Charge 3 display is not working properly. Thank you for the information provided and for trying different troubleshooting steps before contacting us.

I noticed that you've been in contact with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

If you have any question, please don't hesitate to contact us back at any time.

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