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My Fitbit charge 2 won’t sync

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‎03-02-2019 17:21 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-02-2019 17:21 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Fitbit charge 2 suddenly stopped syncing to my phone and I thought it was just my phone so I tried on my sons and my husbands phone and it wouldn’t sync to their phone. Does anyone know what I could do? 

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5 REPLIES 5

‎03-03-2019 11:23

‎03-03-2019 11:23

Hello @Wlh51008.

 

Thanks for trying to sync with other devices, let me help you figure out what is going on.

 

The first thing I'd like to recommend is that you try to follow the steps listed in this help article. They should definitely help in getting it all to sync once again.

 

In the meantime I'd like to ask what phone is it that you are using at the time.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎03-04-2019 04:32

In response to LanuzaFitbit

‎03-04-2019 04:32

I have the iPhone XR and my son has the iPhone X I will try to do what you said and see if that will work. Thank you. 

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‎03-04-2019 09:25

‎03-04-2019 09:25

My iphone will not show me the readings on my charge 2 unless I go on my laptop and click on the fitbit app

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‎03-04-2019 09:27

In response to LanuzaFitbit

‎03-04-2019 09:27

my iphone is a motorola g6

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‎03-08-2019 08:48

In response to ghga321

‎03-08-2019 08:48

Hello @Wlh51008. Welcome to the Forums @ghga321.

 

I apologize for the delay in my response.

 

@Wlh51008 Please let me know how it went with the steps I mentioned. Hopefully it has been working correctly now.

 

@ghga321 Are you referring to any specific readings or all of the data? Did you try the steps I mentioned above?

 

Look forward to your replies.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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