09-16-2017
15:21
- last edited on
09-06-2020
20:15
by
MatthewFitbit
09-16-2017
15:21
- last edited on
09-06-2020
20:15
by
MatthewFitbit
Even after I unplugged it it is still showing the charging animation
09-17-2017 00:00
09-17-2017 00:00
A restart should sort this out:
You may need to give it a few tries as it doesn't always work.
09-24-2017 05:48
09-24-2017 05:48
I tries a factory reset but it didn’t work. I also tried a reset but it didn’t work eather.
09-24-2017 11:15
09-24-2017 11:15
Do the restart at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1
Wendy | CA | Moto G6 Android
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02-26-2020 23:31
02-26-2020 23:31
The exacts same happened to me
02-26-2020 23:36
02-26-2020 23:36
mine is an ace so it won’t work