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My charge 2 stopped syncing

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‎06-16-2019 13:19 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-16-2019 13:19 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Hello,

I'm using fitbit for 2 years and was very happy with it. It stopped syncing a month ago. I did everything recommended in the ''help'' and nothing helped. 

Please advise

Thanks

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‎06-17-2019 11:37

‎06-17-2019 11:37

@Dianush Welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 not syncing. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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