help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Charge 4

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2023 09:58 - last edited on ‎07-20-2023 11:20 by Fitbit Moderator

‎07-19-2023 09:58 - last edited on ‎07-20-2023 11:20 by Fitbit Moderator

How many months or years does it supossed to " live " ( the charge 4? )

I been using it for 2 years and know it seems to be broke or " dead "


Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-20-2023 11:25

‎07-20-2023 11:25

Hi there, @ClaudiaAla. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

In regards to your inquiry about the warranty and longevity of your Fitbit device, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen you tried reaching out to our Support Team but your chat got disconnected. If you still need help or have any questions/concerns, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-20-2023 11:25

‎07-20-2023 11:25

Hi there, @ClaudiaAla. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

In regards to your inquiry about the warranty and longevity of your Fitbit device, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen you tried reaching out to our Support Team but your chat got disconnected. If you still need help or have any questions/concerns, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes