My experience with the Charge 3

[Bigbill81]

I have had 4 Fitbit Charge3s since June.2019 and they have all stopped due to some software or hardware issue. Fitbit support has been great in replacing each broken one but not one has lasted 6 months.

1. jun - min oct software problem.

2. Nov - March  2020 software/ hardware

3, March - May Hardware problem.

4. June - Nov, Hardware will not charge

due to the above I will not be purchasing other Fitbit product

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Bigbill81, welcome to the Community Forums. Thanks for sharing the details about the issues with your Charge 3. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

If you're now experience any of the following issues and you've checked your settings, restart your device:

• Won't sync
• Won't respond to taps, swipes, or button press
• Won't track steps or other data
• Won't show notifications or reminders

For the step-by-step, see How do I restart my Fitbit device? 

Regarding the battery, please follow the troubleshooting steps provided here Why isn't my Fitbit device's battery charging? 

Let me know how it goes.