My experience with the Charge

[cmm2797]

I have had 2 replacements for this watch in 6 months. The band keeps falling apart.

I have tried and tried to get a different type of watch from them, but customer service has refused to do anything but replace this piece of junk. I can't even get a refund...

Moderator edit:  updated subject for clarity

[cmm2797]

I have had 2 replacements for this watch in 6 months. The band keeps falling apart.

I have tried and tried to get a different type of watch from them, but customer service has refused to do anything but replace this piece of junk. I can't even get a refund...

[AlejandraFitbit]

A warm welcome to the Community @cmm2797. If your second tracker is falling apart and it stills under our Warranty Policy, feel free to contact our Support Team, I know they will be glad to help you out with this. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[cmm2797]

I have previously contacted support. The only outcome is replacing my Fitbit, which I do not want. I do not want a replacement of something that will just fall apart in 2-3 months.
I also do not want a watch that will only last as long as my warranty. It's extremely poor customer service from fitbit. If you all are able to give as many replacements as you want within a year, why can't you just reimburse customers who are completely dissatisfied with your brand. It seems much cheaper in the long run...
I am saving every Fitbit that falls apart on me and posting them on all social media outlets to show how "great" the quality of these watched are.

[cjavierrivera]

I will never buy a Fitbit again, I have had two charge, one flex2 and one alta, all them had problems in less than a year. Dont waste your money in this low quality bands.  

[WendyB]

I have several models and they are all great. I take care of them I charge them correctly.

I read the manual on all of them so I know what they are capable of.

[kaylee2028]

I will also not be buying again. I have had three Fitbit devices and the bands have broke on all of them. However, recently, my newest device (Charge 4) completely broke when the piece that connects to the band is coming completely disconnected from the device itself. I have reached out countless times to Fitbit and they just tell me my warranty is expired (only by a few months). For being such a loyal customer since 2015 and owning three devices myself and also gifting devices to family, this is completely unacceptable. I have never experienced such poor customer service. Every time I reach out, the representatives I chat with, end the chat with me. They don't care why you are there talking to them and they are extremely rude. I would never recommend anyone buying a Fitbit after this. I have been a customer since 2015 and have never had a device have a piece break off. Completely unacceptable. They make cheap products so they will break right after the warranty is up. I have read posts by so many other people that this has happened to. 

[Fi1234]

I have been a Fitbit user for years but am looking into an alternative. My current Fitbit still works but the app crashes constantly and it has been virtually impossible to contact Fitbit to report the issue. I’m over it. I will not be buying a replacement Fitbit.

[SunsetRunner]

It’s not worth the money. I switched to Apple Watch. It’s a game changer in my opinion and far superior than a Fitbit. I wanted to stick around but it is a product not made to last. I got tired of have a warranty Fitbit or a replacement after the 1 year warranty. I did it for probably 4 years.