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Need help syncing with iOS

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I have tried all suggestions to get my Fitbit charge 3 to sync with my iPhone and iPad. And with the app. Nothing works. 
I have looked up the consumer act on “which”

I have sent a letter to very.co.uk where I purchased my Fitbit charge 3 from and also sent a letter to Fitbit 

 

Moderator Edit: Clarified subject

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Hi @Sally2020xx  warranty information is here - click to go there

 

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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I’ve already read this


Sent from my iPhone
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