When attempting to reset my password, I do not receive a reset email. After checking with all junk, spam, and other possible places, I called the help support number. I noted that I had also stopped receiving weekly updates after June. The person I spoke with was generally a "talking head" who provided scripted apologies and thanking me for calling. After failing to help, he said he would escalate my concern to the security department who would reach out to me. After 36 hours without contact, I called the help number again and after failure to help, was told that the security department would contact me by email. I explained that it seemed odd that I would receive an email to assist me with not receiving emails. Again, a scripted and dissembling apology for the inconvenience. I asked if the security department could also email a second account and that is not possible. I appreciate the need to ensure someone doesn't hack my account by pretending they are me... but I'm able to access my dashboard by clicking a link from a past email (when I still received emails from noreply@fitbit.com)... I can confirm that I am me... I'm just trying to get my password reset so that I can set up my Fitbit with my new mobile phone.
Moderator Edit: Clarified subject
