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New Phone Cannot Connect Bluetooth

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‎08-20-2022 13:33 - last edited on ‎01-03-2023 14:48 by Moderator Alum

‎08-20-2022 13:33 - last edited on ‎01-03-2023 14:48 by Moderator Alum

Fitbit app installed new phone, cannot get connected to Bluetooth.  All permissions for app are accepted and on

 

Moderator Edit: Clarified subject

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‎01-03-2023 14:53 - last edited on ‎10-11-2024 10:57 by Fitbit Moderator

‎01-03-2023 14:53 - last edited on ‎10-11-2024 10:57 by Fitbit Moderator

Hi there @RAStam. Welcome to Community Forums.

I appreciate you shared your experience. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device. 

You can follow these steps to restart your device.

Some users find it useful to unpair and forget the device in your mobile device's bluetooth settings and then pair it again, to refresh the performance.

Also you can check this article, Why won't my Fitbit device sync?.

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