New charge 4 gps not working

[ChrisRim]

Charge 4 arrived yesterday. Bought for gps on walks. Pressed exercise, walk , up swipe to gps on. Pressed start and left the house. Hour and a half later returned. Exercise recorded as walk but no gps map produced. Why? What did i do wrong?

[JuanFitbit · Accepted solution]

@ChrisRim , Nice to se you here. Thank you for your information. 

After you setup your new Charge 4, did you receive the banner on the Fitbit app to update the Firmware?

If not your Charge 4 might still have the previous firmware version and need to be updated. 

In that case, please use the Charge 4 as usual and sync it at least 1-2 a day. 

Soon you'll be notified the the update is ready for you in the app.

Follow then the steps here: How do I update my Fitbit device?

See you around. 

[ChrisRim]

Still not working. Gps set as fitbit. Walk, gps on and start. Finish at end. Nothing recorded.

[JuanFitbit]

@ChrisRim , Thank you for your reply. 

Please make sure that  the settings for the Fitbit app are as described here: Phone (connected) GPS

And for the use of the built in , the ones here:Built-in GPS

Hope it helps

[ChrisRim]

I have now found out how to fix it. All i was doing wrong was assuming that pressing start would make it start. I didn't realise i had to press on the arrow aswell. Not sure quite why you need a 2nd button but that's what i needed to do.

Why are there no idiots guides showing how to do theses things? Or are there and i haven't found it yet?

[JuanFitbit]

@ChrisRim , Thank you for your feedback and for sharing your solution. This will help other users that might have the same problem. 

See you around.