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New phone, fitbit not syncing

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‎11-07-2019 01:54 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-07-2019 01:54 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I have changed my phone handset to a samsung a8 and although its appears to be linked together my Fitbit will not sync and no info is getting updated. Why is this? I'm I missing something? I've trying disconnecting and connecting again. I've tried deleting app and re starting again. Any advice would be brilliant. Thank you

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‎11-07-2019 02:21

‎11-07-2019 02:21

Do you still have your old phone? If so, make sure it doesn't still have a connection to the fitbit in its bluetooth settings as this could be blocking connection to your new phone.

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