No clock on Charge 3

[Lexus438]

I have a new Charge 3 but there is no clock on the screen.  I have selected the clock face on the app, but still no clock on the screen.  The "home" screen is step counter.  Any ideas?

Moderator edit: updated subject for clarity

[seantnash]

Without seeing your Fitbit in front of me it sounds as though you have swiped up from the clock face at some point.

If you press the left hand side "button" on your Fitbit you will (hopefully) see the clock face once more.

If that doesn't work could you take a picture of your Fitbit screen and upload it please so that we can get a better idea of what's going on?

[Lexus438]

Hi,

Thanks for the response and the idea. I have pressing the button, recharged, deleted all data, reset the clock face on the site, rebooted several times, spent 1/2 hour with the advocate on the support line. All to no avail. However, this morning it has miraculously corrected itself.

[MarreFitbit]

Hey there @Lexus438, it's nice to see you around here! I'm glad to hear that your Charge 3 is working fine now. Thanks for letting us know the outcome!

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Thanks a lot for you help my friend @seantnash!  Have a nice day! 

[No6]

I have the same issue - tried all suggestions I found on forum left button, reset etc and also rebooted. Had charge 3 five days! No clock face, home screen shows Steps. 

[Lexus438]

Hello,

I'm sorry that you are having the same problem I did.  I have no additional suggestions, except to call the help line.  I don't know why my clock face reappeared, but it did, and all has been well for several days.  I hope you resolve the problem.

[No6]

Thanks I’ll look up the number!

Sent from my iPhone

[MarreFitbit]

Hey there @No6! Thanks for jumping in here and also thanks for trying the tips and recommendations provided. I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. 

Thanks for your help @Lexus438! I'm glad to see that our Customer Support Team has sorted this out! 

Point me out if there's anything else I can do for you in the meantime. 

[SunsetRunner]

Hi,

I just got my charge 3 today and the clock was there for about the first 3 hours and has been permanently replaced by the step counter now. I’ve tried rebooting and reinstalling but no change..