No display on Charge 3

[Nettiefearn]

Around 12mths old .. no display except before it died it showed 36 in top of screen . Tried to reset ... No joy .. any ideas  thank you x

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nettiefearn.

I am sorry to hear your Charge 3 is not showing anything on display. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[LJN555]

This did not work for me. I have tried to restart using the above directions several times. I have also tried to change the clock face without success. Several people are having this same issue. Is this a bug? When will it be fixed?

[LiliyaFitbit]

Welcome to the Fitbit Community, @LJN555.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand your concern and appreciator your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[jmhanson]

Good luck getting an answer.  My Charge 3 died when they pushed the OS update.  If you look at a log of the issues here, many people have had the same problem.  As my charge was 15 months old (warranty is 12), they offered me a discount on the purchase of a new fitbit.  However, they never sent the email with the code.  I have asked numerous times in multiple forums about an updated OS and have been ignored each time.

[Happy98]

• I'm having this same issue my charge 3 was purchased in aug 2019.  It seems everytime they come out with a new charge they push something out to kill the old ones.  They killed my charge 2 thay is how I ended up with a charge 3

[Pmacs]

How can you see a battery icon on a black screen? I’ve tried. Will there be an update coming to fix this? I also lose Bluetooth connection regularly and for some reason can’t connect to support through the internet. 

[Nettiefearn]

Tried all this , still no joy

Sent from my iPad

[Subhsnat]

It doesn’t work just keeps vibrating 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Subhsnat @Pmacs. Thank you for your reply, @Nettiefearn. It's nice to see you again in our Community Forums, @Happy98 @jmhanson.

@jmhanson Thank you for joining the thread and sharing your experience. I am sorry to hear you didn't receive a link with discount. I've sent this information to our Support team and they will be contacting you soon. Please keep an eye on your inbox, make sure to check your spam/junk folders. 

@Nettiefearn I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

@Pmacs I am sorry to hear about the issues you're experiencing with your device and difficulty trying to contact our Support team. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

@Happy98 @Subhsnat I am sorry to hear you're experiencing the same issue with your devices. Besides the troubleshooting instructions from this post,  I recommend making sure the tracker is updated: How do I update my Fitbit device? 

Keep me posted on the outcome.

[Anner16]

I had this also, I discovered in a totally dark room there was a very dim display.  So, remembering how it worked, I swiped left a few times until I thought I had made it to settings - the last of the swipes.  I then tapped the top and my display came back.  Apparently, it was set to "dim"  I did not purposely do this and don't have any idea how it happened.  Nor do I know why they would have a setting that made it impossible to see.  At first it worked ok.  Now I am back to a dim display but there is a display.  I am tired of fighting with this device and am looking for something else.  Loved my charge 2 will not be buying another fitbit.

[Happy98]

Its dead as a doorknob and i have only had it since aug 2019 I still have my receipt from sams club are you guys going to fix it?