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‎10-04-2020 23:17 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-04-2020 23:17 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

For about 2 months now I have had no notifications from phone to fitbit. It DOES show me an incoming phonecall though so I know it is capable! I have done all the usual - restarting phone (as advised on the notifications page on the app), switching off Bluetooth and closing app before starting both again. To no avail. This is not the first time, has been an ongoing issue since my first fitbit although this is the longest single time. Honestly, my husbands cheap Honor band is more reliable than this!

I have an android phone and I have the most recent updates on both phone and fitbit.

Is anyone able to help? I'd rather not factory reset as it's just so much time and hassle! Thanks. 

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‎10-04-2020 23:20

‎10-04-2020 23:20

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎10-04-2020 23:20

‎10-04-2020 23:20

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

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‎10-04-2020 23:52

In response to Odyssey13

‎10-04-2020 23:52

Huawei p20 pro and yes. It has worked before but never consistently. 

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‎10-05-2020 04:24

In response to Loraliz

‎10-05-2020 04:24

I have the exact same problem and have the same phone. I have to delete the app and reinstall it. The notifications then work for a week/2 weeks max and then just stop working. I have given up now as it's just a pain to keep on unistalling the app just to reinstall.

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