No sleep Data on Charge 3 screen

[ccdarin]

I always sync my device every morning to see my sleeping data and it was shown in the app but it wasnt sync back to device. It was happen for long time please fix it asap 

Best regard from Cambodia :cambodia: 

Moderator edit: subject for clarity

 

[WilsonFitbit]

Hello @ccdarin. It's great to see you around. 

I'm sorry for the inconvenience and thank you for the picture and for the detailed information and for the troubleshooting steps you've followed. At this time, I'd recommend performing a restart to your Charge 3 by doing the steps here: How do I restart my Fitbit device?

If the inconvenience persists, I appreciate your continued patience but at this time, we're aware of the inconvenience and we're working to identify a resolution as quickly as possible. 

I'll be around. 

[ccdarin]

Thank for your replying sir. I had reset my device many time even hard reset, soft reset clear cache  and re-install but I still can fix my issue since the last update 

[WilsonFitbit]

@ccdarin Thanks for your reply and for your help. 

I truly appreciate your patience and thank you for your report. I hope a resolution can be found soon. 

See you around. 

[ccdarin]

After get updated for Fitbit app 3.42.1 in this morning on my android phone, this problem still not solved.  

[WilsonFitbit]

@ccdarin Thank you for your reply and for the picture. 

I appreciate your continued patience and understanding. At this time, I'd recommend reaching out to our Support Team for additional tips and assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

See you around.