No step count on app

[Curlie26]

Just went to log my steps on app the step count box as disappeared completely. Not even on edit bit just has cals etc how do I get it back tried everything to find it can anyone help please 

[Rich_Laue]

Does the app show that you still have a tracker connected to your account?

Do you see the heart rate, floors, and distance tiles

[Curlie26]

It's only showing tiles for cals water weight loss its lost everything
else on app. I've tried uninstalling and putting it back on but still the
same

[Rich_Laue]

It looks as if your Fitbit account does not have a Charge 2 attached to it.

Please click/tap here which will take you to your connected devices.  Do you see a Charge 2 listed?

You can also tap the settings on the phone app.

[Curlie26]

It's not showing as connected I've tried to connect but keeps saying
bluetooth not connecting. I've tried turning on and off still does the
same. My phones bluetooth connects to other thing but has stopped
connecting to my fitbit??

[Rich_Laue]

So you are saying that there is no tracker connected to your account. This is what it looked like. 

You will need to do an add device,  adding your tracker. 

May I ask what type of phone that you are having issues with?

You should not be seeing a message stating,  bluetooth. Are you using the Fitbit app to setup the Charge 2?

[Curlie26]

Fitbit app still not showing steps it is showing daily cals when tried to
re connect as new device still saying cound device then pips up with
bluetooth restart ant connect???? I've done this a number if times but
charge wont connect.
My phone is a new Samsung and is fine as connects to other devices by
bluetooth but not my Fitbit ?

[Rich_Laue]

Your dashboard will not show steps until there is a step counter connected to your Fitbit account. 

May I ask which Samsung phone you have? Or search the forums with your model to see if people are having issues. 

Had this Charge 2 ever synced through this phone?

Have you restarted thr Charge 2 and the phone?

Try clearing the phone's cache. And restart the phone.