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Charge 2 losing time

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‎05-21-2019 02:50 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-21-2019 02:50 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Keeps losing time. Now up to about eight minutes off. Time zone ok. How do you get it to “catch up” with the actual time? 

 

 

Moderator edit: updated subject for clarity

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‎05-22-2019 06:39

‎05-22-2019 06:39

@Losttime It's great to see that you've visited the Fitbit Community!

 

Let me help with you with time on your Charge 2. The time will correct once it syncs with your phone. Still restart it before doing this. After that please follow these instructions if you are having any issues syncing your device.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎08-11-2019 10:21

In response to AlvaroFitbit

‎08-11-2019 10:21

My Charge 2 started losing time a few days ago after 2.5 years of no problem.  Yes, it updates when I sync, but I expect it to keep regular time through the day.  I've tried restarting it, I've tried turning off Bluetooth-restarting the phone-turning Bluetooth on, I've tried turning off All Day Sync.  Still losing time regularly.  Looking for a solution to stop this. 

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