No sync, Windows 10

[lichen]

I got a new computer (desktop pc with Windows 10) and haven't used the Fitbit since getting the pc.  I decided to start using the Fitbit again, but for the life of me, I cannot get the computer to "see" the Fitbit.  Yes, bluetooth is turned on.  Yes, I've rebooted the Fitbit several times.  The computer's bluetooth works fine with other devices but doesn't connect with the Fitbit.  I don't have any sort of dongle, if I ever did. 

Is there any way to get this to work?

[AndreaFitbit]

Welcome to the Fitbit Community, @lichen. I apologize for the delayed response and will be glad to assist you with your Charge 2 syncing inquiry. Thank you for letting us know that Bluetooth is on and that you have rebooted the Fitbit several times.

Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The most recent version of the Fitbit app for Windows 10 is installed.
• Fitbit Connect software isn't installed.

  This software helps computers that can't run the Fitbit app for Windows 10 communicate with a device, so if you've had a Fitbit device for a while or someone else who uses the computer had one you may have Fitbit Connect installed. Look for an icon with the Fitbit logo (

  ) near the date and time on your computer screen. If you see this icon, uninstall Fitbit Connect using the same process for uninstalling any program.

• Bluetooth is turned on. Bluetooth allows your computer to communicate with your Fitbit device. To verify, go to Start > Settings > Bluetooth. If you can't find this setting and don't know whether your computer supports Bluetooth, this blog explains how to check for Bluetooth compatibility. 
• If your computer doesn't support Bluetooth, it can still communicate with your device if you purchase a wireless sync dongle from the Fitbit Store.

If your device still won't sync, try these steps:

1. From the Start menu go to Settings > Bluetooth. Make sure you see your device on the list with the word “Connected” below.
2. If your device isn't connected:
   1. Tap or click the device name and choose Remove Device.
   2. Make sure your device is nearby and wait for it to reappear in the devices list.
   3. When it does, tap or click the device again and choose Pair. The pairing process can take several minutes but when it's done the Bluetooth status should change to “Connected.”
3. If your device is connected but won't sync, it's possible your computer's Bluetooth signal is weak or temporarily compromised. Try using the wireless sync dongle, available from the Fitbit Store.
4. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
5. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to sync.

Please let me know how it goes.

[lichen]

Thanks for trying.  I already communicated with customer support, and I'm basically out of luck.

[lgenis]

I've used my Charge 2 for several years but had a period of time when I did not sync.  Now it starts to sync, the green line starts going across the top of the screen, but then it stops.

 I uninstalled and reinstalled the app.  My Charge 2 is paired and I see the current number of steps I have.  However, I can't sync old information and can't see any data other than current steps.  I also have to turn off Bluetooth and turn it back on every time I use the Fitbit app.  Desktop computer, Windows 10.