Nonresponsive screen

[Little_Pixxie]

Screen on my Charge 3 stopped responding. I let the battery drain completely for a couple days, charged it fully and problem was still there. Checked for an update, Tried a long reset that was suggested from another forum. Reset didn't help the problem at all. 

[Togetfit3]

I can't help. My screen on tracker doesn't show anything. But a horizontal line. 

[Little_Pixxie]

I feel like it's a glitch in the last update because it didntd have any issues until after the last update. Either that or they're trying to phase out the older models. 

[Togetfit3]

I managed to change phone and now it works. oppo - not working. Samsung J5
did.

[James2222222]

When I woke up this morning I found nothing book horizontal lines on my charge 3. I contacted Fitbit today but any ideas how to solve this problem are welcome.