After getting a replacement for a cracked screen me and husband have been trying to get the new device to connect to my phone (initially) and now any phone.
I have tried connecting to a Samsung S7 (my previous FitBit started out with an S7), a Samsung S9 and an Oppo Reno Z. It will not connect to any of these devices.
The most recent attempts got further in the process. The Oppo can see the Charge 2 on the BT list and when the app is installed and the setup started I get as far as entering the setup codes displayed on the device screen into the phone. Then it stops. I know that the phone are device are communicating because if enter the code incorrectly the phone tells me it is wrong and the FitBit generates a new one (and vibrates).
I have reported this to FitBit and a case has been created(#33040644) however the other issue I have is that my husband does all our techno stuff and he works away from home (overseas) for several months at a time. This means we have limited time to get it sorted. He has my FitBit with him and is trying to pair it to his phone (the Oppo).
I have searched the web and this issue is not uncommon but the process suggested by FitBit to resolve the issue is not working.
Additionally I was told by FitBit UK to contact support using a chat facility on https://help.fitbit.com/?cu=1
There is no Chat facility on that page which makes me think they have cut back on support.
