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Not charging - where is the ticket request?

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‎05-18-2020 09:17 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-18-2020 09:17 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

I'm seeing that I'm not not the only one with this issue in the forums.  My Charge 3 has been needing to be charged at least once a day for the last week.  I've attempted every fix suggested in the forums to no avail.  Does anyone else find it interesting that the Charge 3s are starting to fail just as the Charge 4 starts being advertised?  Curious that.  Regardless, I can't seem to find where the online ticket request is - can anyone direct me please as I don't feel like waiting on the phone for 4 hours to speak with someone.  Thank you.

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‎05-18-2020 10:21

‎05-18-2020 10:21

@Pseudowolf My Charge 3 battery is still behaving as normal.  You can reach out to Customer Support using this link.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-18-2020 10:21

‎05-18-2020 10:21

@Pseudowolf My Charge 3 battery is still behaving as normal.  You can reach out to Customer Support using this link.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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