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Not charging

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‎04-22-2020 11:13 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-22-2020 11:13 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

I put my Fitbit on the charger at 20 % then later on it was dead still do I left it on all night.  To get up this morning to nothing.  What happened what can I  do. Do you think because it's a older one it dead for good. 

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‎04-22-2020 11:18

‎04-22-2020 11:18

Hi @Hookm1  Sometimes it is just time for the device to die. You shouldn't leave it on the charger more than a few hours. You could ask support how your battery looks from their end, as they see more than we do. Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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