help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can i factory reset without app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2020 12:43 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-21-2020 12:43 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

I am excited to own my brothers old charge 2, however he deleted his fitbit app before unpairing it from his account. I am now unable to get the fitbit to sync to my app, it connects and then I put in the 4 digit code and says something went wrong.

Any suggestions on how to overcome this, as I have wanted a fitbit for years

Thanks

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-21-2020 13:19

‎04-21-2020 13:19

You might ask your brother to go into his phone's bluetooth settings and, if it paired to Charge, then unpair it.

I wouldn't think that would cause an error, but it's worth trying.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎04-21-2020 13:24

In response to JohnnyRow

‎04-21-2020 13:24

Thankyou but I've already tried that and it wasnt paired to his phone 

Thankyou thougj

Best Answer
0 Votes