Charge 2 not syncing - Fitbit Community

Charge 2 not syncing

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ABMassey

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Hi my charge 2fitbit hasn't synced since since last Sunday the same happened last week can you help please thanks Jean Massey

Moderator edit: updated subject for clarity

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AlvaroFitbit

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@ABMassey It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not syncing. Which phone are you using? Is it compatible? You can try the following:

Go to your phone's bluetooth settings and remove all devices listed there.
Restart your phone and restart your device.
Check that no battery saving app/feature on your phone is affecting your Fitbit app.
Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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