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Not counting steps inside

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‎01-03-2019 18:20 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-03-2019 18:20 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Just got the Charge 2 yesterday and it doesn’t seem to count all the steps I take inside my house.   I will count 100 steps around my house and it only counts around 10. I also have certain goals to meet as an incentive thru my health care provider. I will watch these steps count up towards the 500 mark; and then they fall back down to say 179 and then drop to 63 and freeze there. 

 

 

I have have tried restarting 3-4 times like other posts have suggested but still no help. Any other options?

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‎01-05-2019 08:11

‎01-05-2019 08:11

Hey @Haleye, let me give you a warm welcome to the Community! I'd like to ask you this, where are the steps dropping exactly, from your Charge 2 itself or from the Fitbit app after you synced, you noticed that the amount decreases? By the way, thanks for trying to restart your Fitbit to try to fix this. 

 

I'll looking forward to your reply! 

Heydy | Community Moderator, Fitbit
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‎01-05-2019 17:23

In response to HeydyF

‎01-05-2019 17:23

I think I figured out why I thought it was dropping steps. I was seeing the decrease in steps when I was doing the fitness goal of 500 steps in 7 min. If I went past the 7 min it took away the first steps I took at the beginning of the time period. 

 

But it it is still not counting all the steps I take inside and around my house. 

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