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Not logging my calories

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‎02-29-2020 13:28 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎02-29-2020 13:28 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My calories are not being logged when I manually enter my exercise. I bought a new Charge 3 and nothing was logging properly so I went back to my Charge 2 and I’m still having the same problem. Should I just switch over to an Apple Watch. What happened to Fitbit?

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4 REPLIES 4

‎02-29-2020 15:48

‎02-29-2020 15:48

Have you looked on the web version? 

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‎02-29-2020 16:27

In response to Rich_Laue

‎02-29-2020 16:27

No. That would be inconvenient.

Sent from Lisa Davis' iPhone
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‎02-29-2020 16:33

In response to Rich_Laue

‎02-29-2020 16:33

I don’t even k ow where to find that. I want my calorie count. Otherwise, what’s the point?!

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‎02-29-2020 18:30

In response to ldavis2895

‎02-29-2020 18:30

I wasn't asking if it was inconvieniant, we know that it is not, I was asking for confirmation and to help pin down the problem. My guess the problem is in the app, and the data has been recorded correctly. 

You get to it the same way on the web. 

 

  • Www.fitbit.com
  • Log in if needed
  • Tap or click on the eexercise tile 
  • You now will see a list of recorded exrrcises
  • Tap on one or more of the offending ones. 

 

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